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Refund Policy

A legal disclaimer

The information is accurate at the time of this website is published. For the latest up-to-date refund policy, kindly contact the tour agency to know each tour package refund policy. 

Amendment Charges

  1. Upon confirmation of the tour no changes can be made to the reservation within 14   days before the date of departure.​

  2. Changing the entire reservation constitutes a cancellation of the original reservation.

Cancellation Charges for Cancellation Made by the Tour Member

  1. Cancellation of reservation must be made in writing to avoid any misunderstanding.

  2. All deposits are non refundable for any cancellation received (Subject to hotel and travel suppliers terms and conditions)

  3. If notice of the cancellation is received 30 days or less before the date of departure the following charges will apply (Subject to hotel and travel supplier terms and conditions):

    • If cancellation is made 30 working days or more before departure, 50% of the tour fare will be imposed. ​

    • If cancellation is made 29 working days or less before departure, 100% of the tour fare will be imposed.

Anchor 1

Cancellation by the Tour Company

  1. The company reserves the right to cancel the tour due to any act of god (force majeure), war, strike, riot or order from the Government of Malaysia which is beyond its control.

  2. The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable (RM 100 per person) will be refunded to the passenger.

  3. In the event of a cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the company will refund the amount of money paid and also pay compensation as follows:

    • If cancellation is made 1-14 working days before the departure, full refund of a tour fare and a compensation of RM50 per person. 

    • If cancellation is  made on the date of departure, full refund of a tour fare and a compensation of RM100 per person​

Refund of Unused Services

  1. No refund or reduction will be made to any member in respect of accommodation, meals sightseeing tours, transport or any other services which are included in the tour fare out not utilized by the tour member due to personal reasons.

Possible Changes

Anchor 2

  1. Certain local conditions may require sightseeing tours, hotels and route to be changed. Should this occur, the company shall make alternative arrangement subject to local conditions.

Rights to Reject

  1. The company reserves the right to cancel or withdraw any itinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort or enjoyment of others on the tour.

  2. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company’s sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.

Anchor 3

Responsibilities of the Tour Companies

  1. The Company and its associated agents shall be held responsible for services provided with regard to transportation, accommodation, entertainment and meals, as indicated in their brochures. The company shall be required to pay appropriate compensation as determined by the Commissioner of Tourism in cases where, after an investigation, the Commissioner is satisfied that the services provided were not as stated in the brochure and in the agreement.

  2. Dream Mission Holiday Sdn Bhd and its associated agents act only as agents for the transportations companies, hotels contractors and other principals and all tickets, vouchers and contracts under which such transportation and other services are provided. They assumed no responsibility for injury; damage, accident, loss, delay or irregularities that may be caused to person or property and all booking are subject to the usual conditions of tour agency.

Anchor 4

Remarks and Others

  1. All reservations are subject to room, seat and package availability.

  2. No person other than Dream Mission Holiday Sdn Bhd in writing has the authority to vary, add, amplify or waive any description, representation, term or condition set forth. Each of these conditions, shall be served from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect.

  3. The right is reserved to alter or modify itineraries and hotel accommodation in any way necessary in the interest of tour members or due to circumstance over which the operators have no control.

  4. The right is also reserved to cancel or withdraw at any time bookings made by or for the clients in which event, no liabilities whatsoever in respect of such cancellation or withdrawal shall fall upon the operators, then only that there shall be refunded to the clients the monies paid by him in respect of the booking so cancelled or withdrawn The transportation companies or firms shall be exempted from all liability in respect of any detention delay, loss, damage, sickness or injury by whomsoever caused and of whatever kind occurring of or to the passenger at any time when the passengers are not on board a carrier or conveyance used or operated by the transportation companies or firms.

  5. All Group Trip Departure/Group Tour are subject to changes depends on minimum number of tour member required otherwise Company will refund or change the Group Tour Date.

  6. Dream Mission Holiday Sdn Bhd reserves the right to require any person to withdraw from the Group Tour if it is deemed that his act or conduct is offensive to or incompatible with the comfort of other passenger and Dream Mission Holiday Sdn Bhd shall be under no further liability to any such persons.

  7. The refund process normally will take at least 5 - 7 workings days to process. 

  8. The refund amount only will be made in Malaysia Ringgit (MYR) only.

  9. Dream Mission Holidays Sdn. Bhd. is not covering the bank charges or any other related charges imposed by the receiving bank of the recipient.  

  10. Dream Mission Holidays Sdn. Bhd. is not responsible on the delay of the bank in processing the payment. 

  11. The customer who request for the refund is required to produce the necessary bank details in order for us to process the refund payment successfully. 

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